Effective date: 4 September 2026
This policy explains the return, replacement, refund and cancellation process for orders placed on vidhestore.com.
Return Eligibility
You may request a return within 7 calendar days of delivery where an item is damaged, defective, incorrect or materially different from the product ordered. To be eligible, the item must be unused, unwashed, undamaged by the customer and returned with its original tags, packaging and any included accessories.
Items that show wear, washing, alteration, customer damage, missing tags or missing original packaging may not be accepted. Items specifically marked non-returnable or final sale on the product page are not eligible unless they arrive damaged, defective or incorrect.
How to Request a Return
- Email support@vidhestore.com within 7 calendar days of delivery with your order number, contact details and reason for the request.
- For damaged, defective or incorrect items, include clear photos of the item, packaging and shipping label.
- We normally review a complete request within 2 business days.
- If approved, we will send return instructions or arrange collection where available. Do not send an item back before receiving approval.
- Unless we arrange collection, the approved item must be dispatched within 3 business days of our approval.
Inspection, Replacement and Refund Timeline
After the returned item reaches us, we normally inspect it within 2 business days. Depending on the issue and available stock, we may offer a replacement, store credit or refund. Where a refund is approved, we initiate it to the original payment method within 5 to 10 business days after inspection. Your bank, card issuer, wallet or payment provider may take additional time to display the refunded amount.
Return Shipping Charges
If the return is due to an incorrect, damaged or defective item, we will review the reasonable return or collection cost as part of the claim. For other approved returns, return shipping costs may be borne by the customer. Original delivery charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.
Order Cancellations
To cancel an order, contact us as soon as possible. We can normally cancel an order only before it has been packed or dispatched. A cancellation approved before dispatch will be refunded to the original payment method within 5 to 10 business days. Once an order has been dispatched, it cannot be cancelled and any post-delivery request will be considered under this Policy.
We may cancel an order where a product is unavailable, an order contains a pricing or technical error, payment cannot be verified, delivery information is incomplete or there is a reasonable fraud or security concern. Any eligible payment collected for such a cancellation will be refunded under the timeline above.
Contact Us
For a return, refund, replacement or cancellation request, contact support@vidhestore.com or (+91)7400315947.