Effective date: 4 September 2026
This Privacy Policy explains how VIDHE TRADING SERVICES PRIVATE LIMITED ("Kretos", "we", "us" or "our") collects, uses, stores and shares personal information when you visit vidhestore.com, create an account, contact us or place an order.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, account details, order details and messages sent to our support team.
When you browse or use the site, we may also receive technical information such as your IP address, browser type, device information, pages viewed, cookies and similar usage data. Payment information is handled by the payment provider you choose; we do not intentionally store complete card or banking credentials on our website.
How We Use Information
- To process, fulfil and support your orders
- To provide delivery, payment and order-status communications
- To operate, secure and improve our website and services
- To prevent fraud, misuse and unauthorised transactions
- To comply with legal, tax, accounting and record-keeping obligations
- To send marketing communications only where permitted and subject to your choices
Sharing Information
We may share relevant information with service providers that help us operate the store, including payment processors, delivery partners, technology providers and customer-support providers. They may use the information only as needed to perform their services or meet legal obligations. We may also disclose information when required by law or to protect our rights, customers or services.
Cookies
Cookies and similar technologies help the site function, remember preferences, keep the shopping cart working and understand site usage. You can manage cookies through your browser settings. Disabling some cookies may affect site features or checkout.
Retention and Security
We retain information only for as long as needed for the purposes described here, including order fulfilment, support, legal, tax and accounting requirements. We use reasonable administrative, technical and organisational safeguards, but no online transmission or storage method is completely secure.
Your Choices
You may request access to, correction of or deletion of personal information, subject to applicable law and legitimate record-keeping requirements. You may also opt out of promotional messages by using the unsubscribe option where provided or contacting us.
Third-Party Services and Children
This site may link to third-party services. Their privacy practices are governed by their own policies. Our products and website are not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation.
Changes and Contact
We may update this Policy from time to time. The latest version will be posted on this page with its effective date. For privacy questions or requests, email support@vidhestore.com.